Returns & Exchanges

Due to the perishable nature of our artisanal cheeses, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your products arrive damaged or do not meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your package for any signs of damage or temperature compromise to ensure the cheese is safe for consumption.

• 2.
  Document the Issue

  If there is a problem with your order, take clear photographs of the product and the shipping label as evidence for our quality control team.

• 3.
  Contact Customer Support

  Email our Keystone Cheese support team at [email protected] with your order number and the photos within 24 hours of receipt.

• 4.
  Resolution Processing

  Our team will review your claim and process a credit to your original payment method or ship a fresh replacement within 3 to 5 business days.